Shipping & Return Policy

At Sameeksha Life Safety Equipments India Pvt. Ltd., we aim to provide a smooth and reliable order experience with prompt dispatch, fast delivery and responsive support. Please review the following shipping and replacement policy before placing your order.
1. Shipping & Delivery
We aim to process and dispatch confirmed orders as quickly as possible, subject to product availability, order quantity and delivery location.
Fast Delivery
We provide fast delivery for available products and make reasonable efforts to dispatch orders promptly after order confirmation.
Delivery timelines may vary depending on:
- Product availability
- Order quantity
- Customer location
- Shipping partner
- Customized or bulk requirements
- External circumstances affecting transportation
For bulk, customized or special product requirements, the expected delivery timeline will be communicated during the order confirmation process.
2. Delivery Across India
Sameeksha supplies safety equipment to customers across India.
Delivery availability and shipping charges may depend on the:
- Delivery location
- Product type
- Package size and weight
- Order quantity
- Shipping method
Any applicable shipping charges will be communicated to the customer before order confirmation.
3. Order Confirmation
Orders are processed after the product requirement, quantity, delivery details and other applicable order information have been confirmed.
For enquiries and bulk orders, customers may contact our team to confirm product availability and expected delivery time before placing an order.
4. 7-Day Replacement Policy
Sameeksha provides a 7-day replacement window for eligible products.
If you receive a product that is damaged during transit, defective, incorrect or materially different from the confirmed order, you can contact us within 7 days of delivery to request a replacement.
The replacement request will be reviewed by our team before approval.
5. Conditions for Replacement
To be eligible for replacement:
- The replacement request must be raised within 7 days of delivery.
- The product must be unused and in suitable condition for inspection.
- The original packaging should be retained wherever possible.
- Product labels, tags and accessories should be available where applicable.
- Customers may be required to provide photographs or videos showing the issue.
- The product must match the order details and invoice information.
- Replacement is subject to verification and product availability.
6. Damaged Products
If the product appears damaged when received, customers should contact Sameeksha as soon as possible.
Please provide:
- Order/invoice details
- Product name
- Date of delivery
- Clear photographs of the product
- Photographs of the packaging, if damaged
- Short description of the issue
Our team will review the information and guide you through the replacement process.
7. Incorrect Product
If you receive a product that does not match the confirmed order, please contact us within 7 days of delivery.
After verification, an eligible incorrect-product case may be replaced with the correct product, subject to availability.
8. Defective Products
If a product has a manufacturing defect or functional issue covered under the applicable product terms, please contact us within 7 days of delivery.
The product may be inspected to determine whether the issue qualifies for replacement.
9. Products That May Not Qualify for Replacement
Replacement may not be available for products that:
- Have been used improperly
- Have been damaged due to misuse or negligence
- Have been modified or altered after delivery
- Show normal wear and tear
- Have been damaged after delivery due to improper storage or handling
- Are returned without prior approval
- Are customized specifically according to customer requirements, unless the issue is due to a confirmed defect or incorrect supply
10. Replacement Process
To request a replacement:
Step 1: Contact Sameeksha within 7 days of receiving the product.
Step 2: Provide your order/invoice details and explain the issue.
Step 3: Share photographs or videos if requested.
Step 4: Our team will review the request.
Step 5: If the replacement is approved, our team will provide further instructions regarding the replacement and return process.
11. Return & Replacement Shipping
Where a replacement is approved because of an incorrect product, eligible manufacturing defect or transit damage attributable to the shipment, the applicable return/replacement shipping arrangement will be communicated by our team.
For other return requests, shipping responsibility may depend on the reason for the return and the applicable order terms.
12. Refunds
Replacement is the primary resolution for eligible damaged, defective or incorrectly supplied products.
If replacement is not possible due to product availability or other applicable circumstances, the company may discuss an alternative resolution with the customer.
Any refund, where applicable, will be processed according to the confirmed order terms.
13. Bulk & Customized Orders
Bulk and customized orders may have different processing, dispatch and replacement conditions.
Before confirming such orders, customers should discuss:
- Product specifications
- Quantity
- Delivery timeline
- Customization requirements
- Shipping arrangements
- Applicable replacement conditions
The agreed terms will apply to the confirmed order.
14. Order Cancellation
Cancellation requests should be submitted as early as possible.
Once an order has been dispatched, cancellation may not be possible. For customized or specially arranged products, cancellation terms may vary depending on the order status.
Please contact our team for cancellation-related assistance.
15. Contact Us
For shipping, delivery, return or replacement-related queries, please contact Sameeksha Life Safety Equipments India Pvt. Ltd.
📍 No.23, 3rd Cross, 1st Main Road, VHBCS Layout, Shankara Matt, Mahalakshmi puram, Bengaluru - 560086

📞 08065582151

📧 sales@sameekshaent.in

🌐 sameekshaent.in